Services Terms and Conditions | Digital Marketing Services

Term of Service

By accepting the provided quote, you enter into an agreement with LoudLocal for the services described therein. Services will begin upon receipt of payment. It will continue every month unless either the Client (referred to as "you") or the Agency (referred to as "us") requests service cancellation. Alternatively, if a specific payment term has been arranged, the service will initiate on the agreed-upon date.

Services

We are committed to delivering our digital marketing services, as outlined in your quote, which may include one or more of the following:

(a) Monthly retainer for Search Engine Optimisation (SEO).

(b) Ad-hoc support for Search Engine Optimisation (SEO).

(d) Website retainer.

(e) Social Media Management.

(f) Paid Advertising.

(g) Digital Marketing Consultation.

(h) Digital Marketing Training.

(i) Hourly charges based on our services.

(j) Digital Marketing Strategy.

Where applicable, we will diligently track the hours invested and provide you with a detailed monthly breakdown of the work completed, including the hours allocated to your services.

Our Agency operates on an hourly rate, giving you flexibility to adjust service hours based on your business requirements. Any necessary adjustments due to workload will be discussed and confirmed during our monthly call, and these changes will be reflected in your invoice.

Payment

Payment methods are convenient and straightforward. You can pay online by credit/debit card by clicking the 'Pay now' button on the provided quote. Alternatively, we accept payments through direct debit or BACS. For BACS payments, please use the following details:

Account Name: LoudLocal Ltd

Sort Code: 04-00-04

Account Number: 58960872

If you prefer to pay via direct debit, please let us know, and we will provide the necessary instructions to ensure a seamless payment experience.

In the event of a monthly payment arrangement for website design services, you hereby commit to making monthly payments via direct debit or credit/debit card, as specified in the payment plan delineated within the provided quote. The monthly payment amount may be adjusted to accommodate your evolving requirements.

In the event of delayed payments, please be aware that the Agency retains the prerogative to reduce or temporarily suspend services. Delayed payment of fees does not automatically result in the complete cancellation of the agreement. Any such cancellation would necessitate a separate, written agreement between both parties.

Additional Costs

Third-party costs associated with social media platform pages (including but not limited to ad spend) and any applications required for website development are not included. However, we will recommend suitable applications for your project and provide cost details upfront.

You will have the final say in approving these application costs and can choose to pay the third party directly or reimburse us for the expenses. We will guide you through the process every step of the way.

Exclusions

(i) Management of adding or removing products unless a monthly retainer has been purchased

(ii) Updating of content on the website unless a monthly retainer has been purchased

(iii) System integration between the website and the supplier system

Website Technical Support

If a website package has been procured, this agreement ensures technical support throughout the initial year. Technical support encompasses the following services:

1) Vigilantly monitoring website security.

2) Promptly rectifying broken links.

3) Updating plugins and themes when deemed necessary. If the Client encounters any issues with the above services, they may reach out to the Agency for issue resolution at any time, 24 hours a day, 7 days a week.

Exclusions

4) Creation and storage of backups.

5) Optimisation of website performance.

6) Conducting content audits and/or content creation.

7) Ongoing Search Engine Optimisation (SEO).

The services listed under exclusions (4, 5, 6, 7) are available as separate monthly retainers, should the need arise at any point during this agreement. We encourage you to discuss your specific requirements with your designated account manager.

Cancellation

The contract has no fixed duration, giving you the flexibility to terminate it at your discretion. Simply send an email to hello@loudlocal.co.uk to request cancellation. Please note that any services already rendered are non-refundable, and a minimum of 30 days' notice is required for termination.

Confidentiality

Rest assured that we will maintain strict confidentiality regarding your company's information, customer data, and financial records. Your privacy is a top priority. Occasionally, we may share case studies or client feedback. While we generally seek your input in such cases, we may not always need full editorial approval. We value your input in these matters.

Your Responsibilities

As our esteemed client, you acknowledge that our relationship is one of collaboration and professionalism, not employment. Timely, open communication is vital, and you agree to respond promptly to our queries, requests, or communications. Our goal is to work together effectively and harmoniously. When we design your website, we aim for your complete satisfaction. Before making the website live, we invite you to conduct a final review at each stage, allowing you to suggest changes, share insights, or request revisions to ensure everything aligns with your vision.

If your business is VAT registered, please provide relevant information. Without VAT proof, we will assume VAT exemption for our services.

Materials and Information

When providing content, including photos if necessary, for your website, the source material must be clear and easy to understand. Your input is pivotal to delivering our services effectively. We believe in keeping you involved throughout the website creation process and seeking your approval at key stages. Please note that once we reach the final stage, structural changes to the website may not be feasible. Your collaboration is highly appreciated.

Additional Work

Kindly understand that any additional work beyond the scope of this agreement will be evaluated and priced separately, often requiring a separate quote. We greatly appreciate your understanding and request for reasonable notice for such requests and projects. This ensures that we can meet your expectations and maintain our commitment to delivering high-quality work. Occasionally, we may seek clarification to ensure alignment. Your cooperation is instrumental in achieving optimal results.

Office Hours and Communication

Our agency is based at 1 Spencer Yard, Spencer Street, Leamington Spa, CV31 3NE. Whenever practical, we can schedule meetings in advance at our office or your location.

Please note our operational hours: Monday to Thursday, 9 am to 5 pm, and Friday, 9 am to 4.30 pm, excluding national Bank Holidays. If you need calls or meetings outside these hours, we will discuss them in advance and accommodate them based on our availability. Your cooperation and understanding are greatly appreciated.